People Behind the Outline Brand.
[Part 1] From Support with Care

Haven’t you ever thought that every inanimate item among those surrounding you was made by someone? The tea you drink. The mug you hold in your hands. The car you drive. The software you use.

People all around the globe did their best to bring you the comfort and pleasure of using things.

Here in Outline we’re a small team that lives the life of its product. Going home telling the stories from the work day. Worrying about troubles, cheering success. Caring about people who use our app.

So who thinks back about you? Has the car line worker ever thought it will be you who’s using the car now? I wish he had.

Fortunately when using the app you actually can write and say “Hello!” and say “It’s me! I’m using your product”. And you’ll be answered back. By whom? – By support.

Hi, my name is Alena, and I’m Outline Support Engineer. And I like helping people.

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Real-life note-taking: Outline for making a TV show

Remember that photo of Sophie Turner shouting without a sound when she realized it is Ryan Gosling by the table right behind her? Outline team feels the same at the moment. One of the users sent us a screenshot of his notes, and it turned out it’s a person making one of the team’s most beloved ever TV shows!

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